Staying protected against Covid-19

Thank you for choosing Cruise Loch Ness. Our number one priority is to keep our passengers, crew and community safe.

We’ve set out some guidelines for you to follow, including what to bring with you, rules on how to stay safe on board, cleaning and hygiene and most of all, how to have fun while doing it. Stay safe and enjoy the ride.

Before you rock up

Book in advance

To avoid disappointment, we recommend you book your tickets online in advance.

Capacity

We are now operating at full capacity again.

Be social

Check our social media and website for bang up to date information. We’ll do everything we can to keep you up to date when things change.

Check your temperature

For your own safety and that of our crew and other passengers, please do not visit if you have Covid-19 symptoms. If you’ve booked a ticket, get in touch and we can sort an alternative date for you.

Face masks, please

It’s essential you bring your own face mask as we will not be providing them. The Scottish government has made face masks mandatory on public transport and in shops. We’re not bound by the same regulations but we think it’s a similar environment so we advise that you wear a face covering for queing in large crowds and moving around on board the vessels. This includes boarding, disembarking and whilst using the facilities, because physical distancing is more difficult in these situations and there is a risk of close contact with multiple people. Face coverings are not required on ther upper and outer decks or children under the age of five years.

Keep it digital

You don’t need to print your tickets. Have your e-ticket ready to display on your device and we will scan it for onboarding.

Contactless

If you can, please pay for everything on board with contactless payment.

Be sharp

Please arrive 15 minutes prior to departure. When you do arrive, please queue in the designated area. Respect our staff and your fellow passengers.

Pre-boarding the RIB

Your safety on the loch is our number one priority. We will still be providing life jackets and all necessary safety equipment for our RIB trips. We’ll just be getting your kit on in a slightly different way.

Waiting area

Our staff will direct you to a waiting area on arrival

Get yer coat

We won’t be providing outerwear for any of our RIB trips. You all know what the weather can be like, so think waterproofs, jackets and trousers if you have them, hats, gloves, scarves are also a good idea. Eye protection is also recommended so please bring goggles, glasses or sunglasses.

Lifejackets

The team will size you up and give you a lifejacket that fits. They will give you simple instructions on how to adjust and fasten your lifejacket. We ask that adults look after children and help them get their lifejackets on. When everything is fastened, we’ll do a final visual safety check of all lifejackets to make sure the lifejackets are secured safely.

Protecting us all

More screen time

We have added hygiene screens at all of our food and drink service areas.

Hygiene rules

Our team is working hard to make sure everything is spotless, actually, it’s always spotless but we’re going that extra nautical mile just now.

Sanitised lifejackets

We will be fully sanitising all RIB lifejackets regularly.

Deep cleaning our vessels

We will be regularly cleaning all high frequency touch points and handrails. Every area of each vessel with be completely disinfected before the start of each day.

Sanitise stations

We will have a hand sanitise station at the pier which you should use as you are boarding. There are additional stations in various places on board our boats and at our ticket office for you to access before and after your trip. We ask you that you follow government guidelines and wash your hands regularly, for at least 20 seconds with soap and water.

PPE

All of our staff will be kitted out in appropriate PPE. This is for your protection as much as theirs.

Stay safe. Respect each other and sit back, relax and take it all in. Enjoy the beauty of Loch Ness in all its wonder.

We are proud to be collaborating with The 3 Glens business community as we reopen and welcome visitors to the area carefully, safely and confidently.